desktop app: server is not responding

Technical Support and Questions
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Brecht Van Reusel

Apr 2019

The desktop app was just installed on my computer. When I try to log in, I get the error "server is not responding".

I can log in on the website and the chrome app. So it does not look like the server is really down. How to resolve this?

  • created

    Apr 2019

  • last reply

    Oct 2019

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    2

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  • Thumb sebastian kuhlgert square
Thumb sebastian kuhlgert square

Sebastian

Apr 2019

Are you using a proxy server or a firewall? The Chrome app is part of the Chrome browser and accesses the internet through the browser settings. The new desktop app is a stand alone program, so you have to give permissions for it individually. We are aware that proxy servers can be an issue and we are working on a fix.

~Sebastian

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Brecht Van Reusel

Oct 2019

Hello,

after transition to a new company, I'm fighting through firewalls again. IT asked me get following information to get access through the firewall. I need URL:port

*.website.com ports ip address ports

Where can I find this information?